AGUSTIN, Hammiel; SULAYON, Alicia. Operations management and organizational performance of an ISO 9001:2015 certified higher education institution. Business and Organization Studies e-Journal, [S. l.], v. 3, n. 3, p. 13–24, 2025. DOI: 10.5281/jb5v0j21. Disponível em: https://ieesjournals.com/index.php/bosej/article/view/264. Acesso em: 6 oct. 2026.