1.
Tagoon-Angeles EL, Quiambao Jr. V. Non-cognitive measures of emotional and social intelligences and grit and their influence on work behavior among inbound call center agents in IT-BPO companies in Davao Region. JEES. 2024;1(2):46-59. Accessed February 25, 2026. https://ieesjournals.com/index.php/jees/article/view/203