TAGOON-ANGELES, Esther Lyn; QUIAMBAO JR., Victor. Non-cognitive measures of emotional and social intelligences and grit and their influence on work behavior among inbound call center agents in IT-BPO companies in Davao Region. Journal of Economy and Enterprise Studies, [S. l.], v. 1, n. 2, p. 46–59, 2024. Disponível em: https://ieesjournals.com/index.php/jees/article/view/203. Acesso em: 25 feb. 2026.