Challenges On Accommodation in Selected Inland Resorts In Calinan

Abstract

This paper aimed to determine the manifests the challenges encountered by various resort owners’ particularly in Calinan, Davao City and strategies that management apply to overcome those challenges in the most effective manner. This study involves a random sample of six (6) inland resort owners who are asked in the form of the interview. Exploratory, a qualitative research design is approached and analyzed by means of thematic analysis. The results indicate that challenges encountered most by the respondents include the difficulty of handling customer complaints, accommodation, facilities, and location. The result also emphasizes that in order to mitigate the occurrence of those challenges, strategies implemented include entertaining the guests so that they would feel welcomed, providing good services, tent accommodation, and visible signage. Importantly, an effective measure they consider is to put a smile on their faces while serving the guests and remind them of the rules and regulations when entering the resort.