The Influence of Job Characteristics on Organizational Commitment and Job Satisfaction of Food Service Employees in Davao City

Abstract

This study aimed to examine the influence of job characteristics on organizational commitment and job satisfaction of food service employees in Davao City, Philippines. Also, we randomly surveyed 500 respondents who were currently and previously working in different food service establishments. This study utilizes a quantitative research design to easily analyze the findings' numerical data from the study's target respondents. The statistical tool used in the study were Mean Percentage, Pearson r, Regression Analysis, Analysis of Variance (ANOVA), and Frequency count. Furthermore, the research instruments on job characteristics, customer satisfaction, and loyalty were pilot tested, and the information authenticated was used as a data source. Additionally, utilizing the Pearson r in this study, the results displayed a significant relationship between job characteristics, organizational commitment, and job satisfaction among the food service employees in Davao City. Using the Sobel test, the study results revealed a partial mediating effect of the job characteristics on the relationship between organizational commitment and job satisfaction among foodservice employees. Moreover, the result also showed a significant relationship between job characteristics, organizational commitment, and job satisfaction. This implies that the mediating variables' job characteristics explain the reliable procedure for the relationship between organizational commitment and job satisfaction in food service employees, specifically in the different food sectors in Davao City that help continue their management to become productive and well-structured management.