Service Quality On Food Delivery In Davao City

Abstract

The study aimed to investigate the level of service quality of food delivery services  of 500 customers in Davao City. The level of  service quality of food delivery services was measured based on its dimensions: availability, perceived risk, easy to use, computability of mobile services and entertainment services. The study used a descriptive research design utilizing a questionnaire which was distributed via google form. The statistical instrument used were mean, Pearson r, T-test and ANOVA. The overall very high level of service quality of food delivery services in Davao City is a result of quality excellent delivery of the services, which simply means that the level of service quality may be a measurement as to what food delivery services can improve their services. Service quality levels were different among different age and civil status group, this study confirms that men and women differ when it comes to one’s purchase viewpoint of food delivery services. The results of the study imply that the food delivery services should realize the critical role of service quality in terms of availability, perceived risk, easy to use, compatibility of mobile services and entertainment services.