Burnout and emotional intelligence: Their relationship to work performance of UM tourism management graduates

Paper ID: Abstract-IEESCon-2023-016

Abstract

This paper aimed to examine the correlation between burnout and emotional quotient in the work performance of UM Tourism Management graduates working in a tourism-related establishment. A descriptive-correlational quantitative research design was used, and data were gathered from N=100 Tourism graduates through random sampling using a structured survey questionnaire adapted to standard instruments to measure burnout, emotional intelligence, and work performance. Spearman's rho was used to understand the strength of the relationship between variables. Results uncover the respondent's level of burnout is low while the level of emotional intelligence and work performance are high. The study further reveals that burnout and the emotional intelligence of the respondents are significant and negatively correlated. The results also show a significant relationship between emotional intelligence and work performance. This implies that a high level of emotional intelligence reduces the likelihood of experiencing emotional fatigue and disassociation and has a positive impact on the worker productivity of the respondents.