Effect of Motivation and Work Environment On The Performance of Hotel Employees In Davao City

Abstract

This study delves into the motivation levels, work environment, and performance of hotel employees in Davao City, aiming to shed light on their overall job satisfaction and potential areas for improvement. A descriptive research design was employed, utilizing both quantitative surveys to comprehensively explore the subject. The researchers considered 383 hotel employees that are residing in Davao City. The research findings reveal that the motivation levels among hotel employees in Davao City are consistently positive. Survey responses across a spectrum of statements consistently demonstrate high scores and agreement, indicating a strong motivation prevalent within the workforce. This suggests that hotel employees in Davao City exhibit enthusiasm and dedication in their respective roles. Moreover, the study identifies that the workplace environment for hotel employees in Davao City is notably positive. Employees operate within a setting equipped with suitable facilities, modern technology, efficient equipment, and other essential resources. This positive workplace environment contributes to the overall job satisfaction and contentment of the employees. Furthermore, the investigation establishes a significant positive relationship between both motivation and workplace environment, as well as motivation and performance. Strong correlation values underscore the influence of a supportive work environment and high motivation levels on the productivity and performance of hotel employees in Davao City. The study also uncovers a robust correlation between workplace environment and performance. This suggests that a conducive work environment not only amplifies motivation but also leads to enhanced employee performance. These intertwined relationships underscore the potential for multifaceted improvements in the hospitality industry. In light of the findings, the study underscores the importance of prioritizing measures that bolster employee engagement and enrich the workplace environment within the hospitality sector of Davao City. The recommendations include developing programs that emphasize intrinsic motivation, personal growth opportunities, recognition, and skill enhancement to further enhance employee dedication. Improving the office environment—focusing on elements such as physical comfort, effective teamwork, communication, and competent leadership—can tangibly enhance employee happiness and overall well-being. This study’s insights serve as a valuable guide for decision-makers within the hospitality industry in Davao City, offering actionable strategies to elevate employee motivation, workplace quality, and ultimately, the sector’s performance and reputation.