The pathway to job satisfaction among employees of business process outsourcing as a consequence of work engagement and human resource management practices: a mixed methods study

Paper ID: Abstract-IEESCon-2023-015

Abstract

This study determined how human resource management practices and work engagement influence the employees` job satisfaction in the business process outsourcing companies in Davao region.  Using a mixed method convergent design 323 participated in the survey, while 17 BPO employees for the qualitative interviews. Descriptive and Inferential statistics were used to analyze the quantitative data while thematic analysis for the qualitative results.  Convergent design was used within the pragmatic philosophical worldview. Based on the findings, the overall performance of human resource management practices, work engagement, and job satisfaction are all high. Comparatively, the human resource management practices, and work engagement significantly influenced the job satisfaction; meanwhile, human resource management practices revealed as the best predictor in quantitative data. There were two forms of integration revealed in this study these are merging confirmation and merging expansion. While, the results of human resource management and job satisfaction, the qualitative data shaped merging expansion due to the results that they did not disaffirm nor affirm with the quantitative results.  In addition, work engagement in qualitative data revealed the merging confirmation due to the consistency of qualitative results to the quantitative results.