Satisfaction on the Student Personnel Services of UM Digos College: Basis for a Service Enhancement Program

Abstract

This study determined the satisfaction on the student personnel services of UM Digos College. Non-experimental quantitative research, grounded on a descriptive-evaluative design, was used to describe the level of satisfaction on the student personnel services as well as assess if there are significant differences on students’ satisfaction in the eight areas under the student personnel services when grouped according to their profile. Independent sample t-test and one-way analysis of variance were the statistical tools used to address the research problems. Results revealed that the level of satisfaction of students towards the student personnel services is highly satisfactory in all areas. Furthermore, there was no significant difference on students’ satisfaction on the student personnel services, except for Learning and Information Center, when students are grouped according to age. There were significant differences on students’ satisfaction on the areas of student personnel services, except for the Clinic, when students are grouped according to sex. Lastly, there were no significant differences on the students’ satisfaction on the areas of student personnel services, except for the Records and Admission Center and Learning and Information Center, when students are grouped according to their program/department. An intervention plan in the form of service enhancement program was proposed based on the findings.